Terms, Conditions & Return Policy
1. In case of warranty, please check the product description, whether warranty is applicable with the product before purchase. It will be mentioned there if any warranty is applicable.If it is under manufacturers warranty, you may please contact the manufacturer. All details of the manufacturer will be provided
2. We offer 7 days no question asked return policy
3. Returned product has to be in factory sealed/intact/saleable condition & including all it's package or packet.
4. We won't accept your claim, if we find any mark of use on returned product. The buyer will be charged reship courier charge to ship the product back to the buyer. "Reship to buyer" shipping charge is Rs.100 per 500gm.
5. Return is under company's discretion.
6. Product can be returned if you find the product is "DOA" (Dead on arrival) or Damaged or Tampered or You are not satisfied. Please raise a RETURN REQUEST at website FOOTER within 7 days of delivery date & wait for our email / phone communication. Product should be in intact factory condition with all it's label & invoice once we ask you to return it. We will issue you a CREDIT NOTE of product net amount (excluded shipping cost) after quality check of your returned product. You can redeem that on your next purchase within 30days.
7. In case of a valid return, we issue credit note but no cash refund available.
8. Return courier charge has to be carried by the customer.
9. A buyer can cancel an order till the time it does not get shipped. Order cancellation is a sole discretion of company. Refund will be processed through credit note, valid for a month or by cash through the same method used during payment.
10. Order cancellation fee is 5% of total transaction value in case of cash refund. No cancellation fee is applicable in case of credit note.
11. Delivery delay is not under company's control. We ship by either DTDC courier or Speed Post (India Post). We have no control over their operations. As a result, "shipping speed up request" will not be accepted.
12. Company reserves the right to cancel any order. In that case refund will be done same way you paid.
13. ABOVE POLICY IS NOT APPLICABLE FOR ZEUS PRODUCTS & GOLDEN RIDER PRODUCTS. FOR THESE BRANDS, MANUFACTURER'S RETURN POLICY WILL BE APPLICABLE.